Effective Date: 1st January 2026 Last Updated: 1st March 2026
1. Introduction
Welcome to Prism Cleaners. By accessing our website at prismcleaners.com.au or booking any of our cleaning services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
If you do not agree to these terms, please do not use our website or services.
2. Services
Prism Cleaners provides a range of professional cleaning services including but not limited to:
- Home Cleaning
- End of Lease Cleaning
- Carpet & Rug Cleaning
- Oven & BBQ Cleaning
- Office Cleaning
- Window Cleaning
- Pressure Cleaning
- Gutter Cleaning
- Tile & Grout Cleaning
- Mattress Cleaning
- Duct Cleaning
- After Builders Cleaning
- Spring Cleaning
- Upholstery & Couch Cleaning
- Water Damage Restoration & Repair
- Antiviral Sanitising & Disinfection
All services are subject to availability in your area.
3. Bookings and Appointments
- All bookings must be made via our website, phone, or email
- A booking confirmation will be sent to your nominated email address
- We reserve the right to reschedule or cancel bookings due to unforeseen circumstances
- Clients are required to provide accurate information at the time of booking
- Access to the property must be provided at the agreed time
4. Pricing and Payment
- All prices are quoted in Australian Dollars (AUD)
- Pricing is based on the type of service, property size, and specific requirements
- Final pricing will be confirmed prior to commencement of service
- Payment is due upon completion of service unless otherwise agreed
- We accept payment via cash, credit/debit card, and bank transfer
- All prices are inclusive of GST where applicable
5. Cancellation Policy
- Cancellations must be made at least 24 hours prior to the scheduled appointment
- Cancellations made less than 24 hours before the appointment may incur a cancellation fee
- No-shows or failure to provide access to the property will be charged at the full service rate
- Prism Cleaners reserves the right to cancel or reschedule appointments due to staff availability, weather conditions, or other unforeseen circumstances
6. Satisfaction Guarantee
- We are committed to delivering the highest quality cleaning results
- If you are not satisfied with our service, please notify us within 24 hours of completion
- We will arrange a re-clean of the affected areas at no additional cost
- The satisfaction guarantee does not apply to pre-existing damage, stains, or conditions beyond our control
7. Client Responsibilities
Clients agree to:
- Provide safe and unobstructed access to the property at the agreed time
- Secure or remove fragile, valuable, or irreplaceable items prior to our arrival
- Inform us of any known hazards, health risks, or special requirements
- Ensure pets are secured during the cleaning service
- Provide access to water and electricity where required
8. Liability
- Prism Cleaners carries full public liability insurance
- We take all reasonable care when handling your property and belongings
- We are not liable for pre-existing damage, wear and tear, or damage caused by faulty or fragile items
- Our liability is limited to the cost of the cleaning service provided
- We are not responsible for any indirect, consequential, or special damages arising from our services
9. Damage Claims
- Any damage claims must be reported within 24 hours of service completion
- Claims reported after 24 hours may not be accepted
- We reserve the right to inspect any alleged damage before accepting liability
- Approved claims will be settled at our discretion via repair, replacement, or compensation
10. Health and Safety
- Our cleaning professionals use eco-friendly and industry-approved cleaning products
- Clients must inform us of any allergies, sensitivities, or health conditions relevant to cleaning products
- We reserve the right to refuse service if the property poses a health or safety risk to our staff
11. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy at prismcleaners.com.au/privacy-policy.
12. Intellectual Property
All content on the Prism Cleaners website — including text, images, logos, and graphics — is the property of Prism Cleaners and is protected by Australian copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.
13. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated terms.
14. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Prism Cleaners 📍 201 Charlotte St, Brisbane City QLD 4000, Australia 📧 Info@prismcleaners.com.au 📞 (234) 567-8912 🌐 prismcleaners.com.au
