Privacy Policy

Effective Date: 1st January 2026 Last Updated: 1st March 2026

1. Introduction

Welcome to Prism Cleaners. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at prismcleaners.com.au or use our cleaning services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

Personal Identification Information:

• Full name
• Email address
• Phone number
• Home or business address
• Suburb and city

Technical Information:

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of visits
• Referring website addresses

Service-Related Information:

• Type of cleaning service requested
• Preferred date and time
• Special instructions or requests
• Payment information (processed securely via third-party providers)
  
  

3. How We Use Your Information

We use the information we collect to:

• Process and manage your cleaning service bookings
• Send booking confirmations and service reminders
• Respond to your enquiries and provide customer support
• Send promotional offers, newsletters, and updates (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes
  
  

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party companies that assist us in operating our website and delivering our services (e.g. payment processors, email platforms)
• Legal Authorities: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

All third parties are required to keep your information confidential and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Analyse website traffic and usage
• Improve website functionality

You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL encryption on our website
• Secure payment processing
• Restricted access to personal data within our organisation

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at the details below.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Prism Cleaners 📍 201 Charlotte St, Brisbane City QLD 4000, Australia 📧 Info@prismcleaners.com.au 📞 (234) 567-8912 🌐 prismcleaners.com.au